Amazon.com ranks number 1 in customer service this year, for me, I am not shocked, I am a customer at amazon and their customer service is golden. From their tracking and shipping, to responding to emails, their fast response time is what gets them ahead of the customer service game. Rapid response will get the retail consumers liking you the online business even more.

Running a retail business without giving the best customer service will cost you millions of dollars. Most retailers now are pushing two things, massive retail discounts to lure customers, or giving the best retail customer service they can provide. Customers run companies, and most retailers are now aware of the importances of giving the best customer service that they can give. Not only that, one bad customer service will have a ripple effect, most feedbacks are given online. Most consumers are now more than ever reading reviews from other customers to figure out if they would like to shop at the specific retailer. It’s more important than ever to understand this or going out of business.

Online shoppers are rejoicing when it comes to customer service, it seems that online retailer Amazon has come out trumps when it comes to servicing its customers. Whether it be via Twitter, Facebook, their corporate websites, or the phone support or in person, they ranked 1-2-3 in customer interaction, according to a new research report published by market researcher Temkin Group. Temkin Experience Ratings are based on over 6,000 U.S. consumers who had recent interactions with over 143 major U.S. companies in a dozen industries. Most companies were shocked and left looking rather embarrassed when they ranked in the lower 16% ratings where the service was deemed “adequate” the 2011 survey revealed.