Running a retail business without giving the best customer service will cost you millions of dollars. Most retailers now are pushing two things, massive retail discounts to lure customers, or giving the best retail customer service they can provide. Customers run companies, and most retailers are now aware of the importances of giving the best customer service that they can give. Not only that, one bad customer service will have a ripple effect, most feedbacks are given online. Most consumers are now more than ever reading reviews from other customers to figure out if they would like to shop at the specific retailer. It’s more important than ever to understand this or going out of business.

I see this often, anywhere I go, Many customer service reps and or cashier’s don’t have patiences for senior citizens. If you understand the fact, they are older, if you are in retail customer service , I hope everyone understands the real facts. They do need help with certain things, I go out of my way every time to help out senior citizens with whatever they need as a good gesture. One day I will be old, and hopefully someone helps me out!. You also do feel good about what a good deed you did today, try it out, it will make them happy and you might get some good referrals!

Many retail customers still go and shop at the stores, but these days, most retail business are investing towards online shopping websites. The fact’s are there, most retail shoppers are now going online to pursue deals online. They enjoy the hassle free shopping, and many online retailers are offering massive disounts including free shipping to get more cusomters coming back. For example, well known retailers like Norstrom are investing in other well know online ventures such as Bonobos , many other retailers like Walgreens who purchased Drugstore.com to cut some of the online competition that it was getting.